Effective Date: 12.09.2024

Welcome to Ride-in-One (RiO). We are committed to protecting your privacy and ensuring a secure and enjoyable experience when using our app. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our cab service app. By using our app, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information:

• Account Information: When you create an account, we collect personal details such as your name, email address, phone number, and payment information. For every app user, we require a photo of your Personal ID, which may be used as proof of identity if required by law. For drivers, we also require Driving Licenses to confirm eligibility to drive.
• Ride Details: We collect information about your ride requests, including pick-up and drop-off locations, ride history, and payment transactions.

Location Information:

• Real-Time Location: We collect your real-time location data to match you with nearby drivers/riders and provide accurate ride services.
• Location History: We may store your location history to improve our services and for safety purposes.

Additional Location Data Collection

PayPal Data Collector SDK:

• Integration and Data Collection: Our app integrates the PayPal Data Collector SDK, which collects additional location information as part of its services. This data is collected to provide enhanced fraud prevention and secure payment processing.
• Information Collected by PayPal Data Collector SDK:
  • Location Information: The SDK may collect and transmit your real-time location data to PayPal to help detect fraudulent activities and ensure transaction security.
  • Usage of Location Information: This location data is used solely for fraud prevention, security enhancement, and improving payment processing. It is not used for any other purpose and is not shared with third parties beyond PayPal’s services, except as required by law.
• Disclosure of Location Data Usage: By using our app, you consent to the collection and usage of your location information by the PayPal Data Collector SDK as outlined above. For further details, please refer to PayPal’s Privacy Policy.

How We Use Your Information

We use your information for the following purposes:

• Service Provision: To facilitate ride requests, match you with drivers/riders, and process payments.
• Communication: To send you updates and notifications about your rides, respond to inquiries, and provide customer support.
• Personalization: To offer tailored recommendations and promotions based on your preferences and ride history.
• Improvement: To analyze usage patterns and improve our app’s features and performance.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

How We Share Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party service providers who assist us in operating our app, processing payments, or providing customer support.
• With Drivers/Riders: We share your ride details, including your location, with drivers/riders to facilitate ride services.
• For Legal Reasons: We may disclose your information if required by law, to protect our rights, or in response to legal requests.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

• Access and Update: You may access and update your personal information through your account settings.
• Location Services: You can disable location services on your device, but this may affect the functionality of the app. Please note that disabling location services may impact our ability to provide core services, such as matching you with drivers.
• Marketing Communications: You can opt-out of receiving marketing communications by following the instructions provided in those communications or adjusting your preferences in your account settings.

Children’s Privacy

Our app is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our app and updating the effective date. Your continued use of the app after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kostricani sh.p.k
Rr. Don Bosko, Kompleksi Fiori Di Bosko,
Pallati nr. 2, H1, Kati 5.
info@kostricani.com
+355682001706

Disclaimer: This Privacy Policy is intended to provide general information and may not cover all aspects of your data practices or comply with all applicable laws and regulations. It is crucial to consult with a legal professional to ensure your Privacy Policy meets all legal requirements and accurately reflects your data practices.