Terms and Conditions
Effective Date: 10.09.2024
Welcome to RiO App (“we,” “our,” or “us”) for driver and customer. These Terms and Conditions (“Terms”) govern your use of our cab service app and related services (collectively, the “Services”). By using our app, you agree to these Terms. If you do not agree, please do not use our Services.
- User Accounts
1.1 Account Creation: To use our Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update your information as necessary to keep it accurate, current, and complete.
1.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
- Service Use
2.1 Booking/Accepting Rides: Our app allows you to book or accept rides with drivers/riders. You agree to use our Services only for lawful purposes and in accordance with these Terms.
2.2 Payment: Payment for rides is processed through the app. You agree to provide accurate payment information and authorize us to charge the applicable fees to your payment method. When cash method is selected, the proof o payment remains between parties (driver and rider).
2.3 Cancellations: Cancellation policies and fees may apply. Refer to the app’s cancellation policy for details.
- User Responsibilities
3.1 Compliance: You agree to comply with all applicable laws and regulations while using our Services.
3.2 Prohibited Activities: You may not use our Services for any illegal or unauthorized purposes. This includes but is not limited to:
- Engaging in harassment, abuse, or fraudulent activities.
- Attempting to interfere with the operation of our app or disrupt other users’ experiences.
- Intellectual Property
4.1 Ownership: All content, features, and functionality of the app are the exclusive property of Kostricani sh.p.k or its licensors and are protected by intellectual property laws.
4.2 License: We grant you a limited, non-exclusive, non-transferable license to access and use our app for personal use only. You may not copy, modify, distribute, or create derivative works based on our app without our express written permission.
- Limitation of Liability
5.1 Disclaimer: Our Services are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee the accuracy, reliability, or availability of our Services.
5.2 Limitation of Liability: To the fullest extent permitted by law, Kostricani sh.p.k is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of our Services.
- Indemnification
You agree to indemnify and hold harmless Kostricani, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to your use of our Services or violation of these Terms.
- Changes to Terms
We may update these Terms from time to time. We will notify you of significant changes by posting the new Terms on our app and updating the effective date. Your continued use of our Services after any changes constitutes your acceptance of the updated Terms.
- Termination
We may suspend or terminate your access to our Services if you breach these Terms or if we believe your use of the Services poses a risk to our company or other users, or we may terminate for any other reason and will not be responsible for any kind of loss it may cause for you.
- Governing Law
These Terms are governed by and construed in accordance with the laws of Albania. Any disputes arising out of or related to these Terms or your use of our Services shall be resolved in the courts of Tirana.
- Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Kostricani sh.p.k
Rr. Don Bosko, Kompleksi Fiori Di Bosko,
Pallati nr. 2, H1, Kati 5.
info@kostricani.com
+355682001706